- Shipping & Delivery
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
Within Australia, we will send your order via Australia Post. Goods will normally be dispatched the next business day. Delivery times from Hornsby NSW can be calculated on the AustPost website.
International orders are on a door-to-door or to your nearest international airport basis. Duty, taxes, customs clearance and other fees and duties are your liability. Freight will be quoted separately, as calculated by Australia Post.
Claims for short delivery or damage must be made within seven (7) days of receipt of goods. All credit claims must be accompanied by original invoice number and reason for claim. Credit claims must be Freight Paid. Goods must not be replaced without prior approval. Over deliveries or incorrect deliveries will be Reply Paid.
Returns & Replacements
Our policies are in line with NSW trade practices (see the relevant page on the NSW Fair Trading web site).
If you want to cancel an order, if you are unhappy with the goods received, or you have any other query or concern, then please contact us using the details available on our About Us page.
Full refunds will be available in the instance of major faults/defects in order to comply with Australian Consumer Law.
You may place your order by filling in the order form on this website. When you place your order, we will issue you with an order number. We will do this by email. By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received we will contact you by email or telephone. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
Payment, Pricing & Promotions
We accept payment either by Visa or Mastercard, by Card Details stored securely on our site, or by Direct Deposit to our bank account. Orders paid for by direct deposit will not be processed until payment has been received. Please ensure that you include the order/ invoice number in the transaction description. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a public holiday will not begin payment processing until the next business day. Card payments are processed immediately by our payment gateway provider, and goods will normally be dispatched the next business day. Business days are Monday through Friday, excluding NSW public holidays. Your tax invoice is your proof of purchase.
Please Note: Our preference in this instance is direct deposit. You may be required to provide further identification for additional security reference checks.
All prices quoted on this website are inclusive of GST except for items that are exempt from GST. Items that include GST, and the total GST paid will be clearly marked on the invoice.
Retention of Title
All business conducted with moorlife.net.au is on the complete understanding that we retain Title to all goods until FULL payment is received. Acceptance of invoice is taken as acceptance of these terms.
The Orders and Returns link in the footer of the moorlife.net.au store gives customers who are not logged into an account the ability to search for information about a specific order, including credit that may be available from any returned products related to the order. The Orders and Returns form can be used both by guests and registered customers, although the link disappears from the footer when registered customers log in to their accounts. The same information is available from the account dashboard of any registered customer. The Orders and Returns form is the only way customers who have made purchases as guests can access their order information.
Updating Account Information
Your initial contact information was entered when you first opened your account. To update your contact information: Log in to your account In the panel on the left under My Account click Account Dashboard. Select an Edit link to view or edit information. When complete, click the Save button.